Refund & Cancellations

Refund and cancellations

Refund and Cancellatioolicy

Last Updated: 12 Dec, 2023

Refund Policy:

  1. Order Cancellation:

    • Customers have the right to cancel their order before the order has been dispatched for delivery.
    • To cancel an order, please contact our customer service team at or call us at 098919 25666.
    • If the cancellation is made before the order is dispatched, a full refund will be processed within [number of days] working days.
  2. Non-Cancellable Orders:

    • Certain orders, once confirmed and entered into the processing stage, are non-cancellable.
    • Once an order has reached the processing stage or has been dispatched, it cannot be canceled.
    • Please review your order carefully before confirming the purchase to ensure it meets your requirements.
  3. Quality Concerns:

    • We take pride in the quality of our products. If you receive a product that does not meet your expectations or is damaged, please contact us within [number of days] days of receiving the order.
    • Provide details and, if possible, images of the quality issue.
    • We may offer a replacement or a full refund based on the nature of the issue.
  4. Incorrect Orders:

    • If you receive an incorrect order, please notify us immediately.
    • We will arrange for the correct items to be sent, and if necessary, return the incorrect items at our expense.

Cancellation and Refund Process:

  1. Cancellation Process:

    • To cancel an order, contact our customer service team as soon as possible.
    • If the order is eligible for cancellation, a confirmation will be provided, and the refund process will be initiated.
  2. Refund Process:

    • Refunds will be processed to the original payment method used for the purchase.
    • Depending on the payment method and the policies of the financial institution, it may take [number of days] working days for the refund to be reflected in your account.

Contact Information:

For any questions or concerns regarding refunds and cancellations, please contact our customer service team: